UPDATE March 24 2020
As the COVID-19 situation continues to develop here in Canada, more and more municipal, provincial and federal government preventative actions are being initiated. At this time the Ontario and Quebec Provincial government are asking all non essential businesses to close for a period of two to three weeks with the possibility of an extension on closures as needed.
This means that our warehouses located in these areas will be closed and Toque.ca will be unable to ship any orders effective 5pm EST March 23rd. Until our warehouses re-open and shipping resumes, we encourage you to check out the headwear available at T-shirt.ca
We are committed to shipping all in process orders before then and to keeping all our customers informed as things change. We are looking forward to serving you and your businesses again once local health and government authorities recommend it’s safe to do so.
We thank you for your continued support.
The team at Toque.ca
With COVID-19 on the top of everyone’s mind, we wanted to reach out to and let you know that our online store is open, our customer service team is available via email and phone, and our hours of operations remain unchanged. Keeping health and safety our top priority, we made some adjustments to our operations in order to maintain the same seamless experience we always provide for our customers. If you have any questions or concerns, we would love to hear from you either through phone at (604) 629 8261 or you can send us an email at email@example.com
As people all over the world take measures to slow the spread of COVID-19, we would like to take a moment to share some of the initiatives we are undertaking to ensure the health and safety of our employees and community, while maintaining the continuity of business operations, so that we may continue to support you through this period in time.
- Flexible Work Arrangements: Effective March 18th, our office staff members are working from home and operational practices have been launched to remain available and ready to help our customers while protecting the health of our team and communities.
- Enhanced Warehouse Sanitation Procedures: To ensure the safety of all those who remain working at this time, we are adhering to local health authority recommendations and making operational adjustments to allow social distancing and increased hygiene protocols.
While we’re focused on health and safety first and foremost, we are also committed to maintaining support for our customers. We will continue to adhere to local health authority recommendations and you keep you updated as things continue to develop.
As our business is currently open and running, please know that you can still contact us on: social media, email, and our website in order to assist you in any way that we can. Our hours of operations are Monday to Friday from 8am-4pm PST
These are trying times for all, and we thank you for your continued support.
The Toque.ca Team