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Toque.ca

Shipping & Returns

Shipping & Returns

Need to return all or part of your order?  No problem!  Just email 
sales@Toque.ca with a complete list of all of the items you
would like to return, including style numbers, colors, sizes and quantities.
Please include your order number.  We will reply with return instructions.

Returns
All returns are subject to a 15% restocking fee.
Altered garments are not returnable.
Shipping and handling charges are not refundable.
Returns must be authorized by Toque.ca
Returns without a RA # will be refused.
Claims must be made within 15 days from receipt.
Items must be sent Freight Pre-Paid.
Please allow up to 10 business days for credits to be processed.

Cancellations
Order cancellation can only be made before shipment. 
Once shipment occurs, the return policy is in effect.

Keep in mind that order statuses online are only updated once tracking numbers are received from the warehouse. This can take up to a day. This means that your order may be processed and packed before the status changes. If that is the case, we are unable to accommodate and modifications or cancellations.

Need your order FAST?  No problem!  Most in stock orders placed before
10:00AM PST are picked up by a courier same day*.
*not guaranteed

Shipping Time
Orders are shipped from warehouses in Ontario and British Columbia, depending on proximity and availability.  Most orders are delivered 1 to 3 business days after being placed. We will notify you within 24 hours if items you ordered are out-of-stock or if they must come from the warehouse furthest from your location.

Shipping Method

Orders are shipped regular Purolator ground or Canada Post. Please notify a customer service representative if you require Next Day Shipping*. Same Day service is unavailable.
Orders shipped from multiple warehouses may incur additional shipping charges and added delivery time.
Orders cannot be picked up at the warehouse.
*Orders placed before 10:00a.m. PST are eligible, though it is never guaranteed.